First Line Technician

Reference: EB80161

We are seeking a dedicated and skilled First Line Technician to join our dynamic team. In this role, you will be the first point of contact for customers experiencing technical issues, providing exceptional support and troubleshooting services. Your primary responsibilities will include diagnosing and resolving hardware and software problems, assisting clients through phone, email, or in-person interactions, and ensuring timely resolution of technical inquiries. You will also be responsible for maintaining accurate records of customer interactions and solutions provided, contributing to our knowledge base and improving service efficiency.

The ideal candidate will have a strong technical background, with experience in computer systems, networking, and troubleshooting methodologies. Excellent communication skills are essential, as you will be working closely with customers to identify issues and explain solutions clearly and effectively. Proficiency in relevant software applications and a strong understanding of ITIL processes will be advantageous. A relevant technical certification or degree in Computer Science or a related field is preferred. If you are a proactive problem-solver with a passion for technology and customer service, we invite you to apply and help us deliver outstanding support to our clients.

COMPETITIVE SALARY

Leicester

Permanent

TGW

Added 08/12/2025
Reference: EB80161

First Line Technician

Leicester
Permanent
TGW

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