Customer Success Manager

Reference: EB32477

We are seeking a proactive and dedicated Customer Success Manager to join our dynamic team. In this role, you will be the primary point of contact for our clients, ensuring they derive maximum value from our products and services. Your responsibilities will include onboarding new customers, providing ongoing support, and conducting regular check-ins to assess satisfaction levels. You will also be responsible for identifying upsell and cross-sell opportunities, enabling clients to enhance their experience and engagement with our offerings. Your ability to build strong relationships and communicate effectively will be critical to your success in this role.

As a Customer Success Manager, you will collaborate closely with various internal teams, including sales, product development, and support, to ensure a seamless customer experience. You will analyze customer feedback and data to identify trends, develop strategies for improvement, and drive customer retention initiatives. Additionally, you will be responsible for preparing reports and presentations that reflect customer health metrics and success stories, helping to advocate for our customers’ needs within the organization. The ideal candidate will possess excellent problem-solving skills, a passion for customer advocacy, and the ability to thrive in a fast-paced environment.

If you are looking for an opportunity to make a meaningful impact and help our customers achieve their goals, we invite you to apply for this exciting position. Join us in our mission to deliver exceptional customer experiences and contribute to the ongoing success of our clients.

COMPETITIVE SALARY

London

Permanent

Starship Technologies

Added 10/12/2025
Reference: EB32477

Customer Success Manager

London
Permanent
Starship Technologies

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