Strategy Manager - Service Transformation

Reference: EB35055

We are seeking a highly motivated and experienced Strategy Manager - Service Transformation to lead our initiatives aimed at enhancing service delivery and operational efficiency. In this pivotal role, you will be responsible for analyzing current service processes, identifying areas for improvement, and developing strategic plans that align with our business objectives. You will collaborate with cross-functional teams to implement innovative solutions, ensuring that service transformation initiatives are executed effectively and contribute to a superior customer experience.

Your primary duties will include conducting comprehensive market research and competitive analysis to inform strategic decision-making. You will facilitate workshops and brainstorming sessions, engaging stakeholders to gather insights and foster a culture of continuous improvement. Additionally, you will monitor the progress of service transformation projects, providing regular updates to senior leadership and making data-driven recommendations for adjustments as necessary. This role also involves preparing detailed reports and presentations to communicate findings and strategies to various audiences.

The ideal candidate will possess a strong background in strategy development and project management, with at least 5 years of experience in a similar capacity. A degree in Business Administration, Management, or a related field is required, along with exceptional analytical and problem-solving skills. Strong interpersonal and communication abilities are essential, as this role requires building relationships with diverse teams and stakeholders. If you are passionate about driving service excellence and are ready to take on a challenging yet rewarding opportunity, we encourage you to apply for the Strategy Manager - Service Transformation position.

COMPETITIVE SALARY

London

Permanent

American Express

Added 11/12/2025
Reference: EB35055

Strategy Manager - Service Transformation

London
Permanent
American Express

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