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We are seeking an experienced Identity & Access Management (IAM) Team Lead to provide technical leadership and operational oversight across the organisation’s identity services. You will lead a team responsible for the secure and efficient management of user identities, access rights and authentication technologies, ensuring services are reliable, compliant and aligned with business requirements. This is an opportunity to shape IAM practices, improve service delivery and support the continued development of a robust security environment.

Key responsibilities will include leading, coaching and developing the IAM team; setting priorities and managing workload; and overseeing the full identity lifecycle, including joiner, mover and leaver processes, access provisioning, privileged access and periodic access reviews. You will contribute to the design and implementation of IAM strategies, standards and controls, while supporting technologies such as directory services, single sign-on, multi-factor authentication, role-based access control and identity governance platforms. The role will also involve monitoring service performance, managing incidents and escalations, supporting audits, identifying risks and delivering continuous improvement initiatives. You will work closely with cybersecurity, infrastructure, applications, HR and business stakeholders to ensure access is appropriate, timely and secure.

Applicants should have substantial experience in identity and access management, including experience leading or mentoring a technical team. You will bring strong knowledge of IAM principles, access governance, authentication protocols and security best practice, together with practical experience of managing enterprise identity platforms and integrations. Experience with cloud identity services, privileged access management, automation and audit or regulatory requirements would be highly advantageous. Strong analytical, organisational and communication skills are essential, as is the ability to explain complex technical matters to varied audiences and make sound decisions in a fast-changing environment. Relevant professional certifications in cybersecurity, IAM or service management are desirable. The successful candidate will be collaborative, accountable and committed to delivering secure, user-focused services.

We are seeking an Identity Access Management Analyst to support the secure and efficient management of user identities, access rights and authentication services across the organisation. In this role, you will help ensure that employees, contractors and third-party users have appropriate access to systems and data based on their roles and business requirements. You will work closely with technology, security, human resources and business teams to maintain effective access controls throughout the user lifecycle.

Your responsibilities will include processing and reviewing access requests, provisioning and deprovisioning accounts, managing role-based access, and investigating access-related issues. You will monitor identity and access management workflows, maintain accurate records, and support periodic access reviews, segregation-of-duties checks and audit activities. You will also assist with the administration and improvement of identity platforms, single sign-on, multi-factor authentication and privileged access processes. The role will involve identifying control weaknesses, supporting remediation activities and contributing to the development of clear procedures, standards and documentation.

The successful candidate will have experience in identity and access management, information security, IT service management or a related operational environment. You should understand access governance principles, joiner-mover-leaver processes, authentication methods and basic security controls. Experience with IAM tools, directory services, ticketing systems and reporting platforms is desirable, along with familiarity with frameworks such as ISO 27001, NIST or relevant data protection requirements. Strong analytical, organisational and problem-solving skills are essential, as is the ability to manage competing priorities and handle sensitive information appropriately. You will also need excellent written and verbal communication skills, a collaborative approach and the confidence to work with stakeholders at different levels. Relevant certifications or qualifications in cybersecurity, audit or identity management would be advantageous.

We are seeking an Identity Access Management Analyst to support the secure, efficient and compliant management of user identities and access across a complex technology environment. In this role, you will administer and maintain identity and access management processes, ensuring that employees, contractors and third parties receive appropriate access based on their roles and business requirements. You will manage joiner, mover and leaver activities, process access requests, support account provisioning and deprovisioning, and investigate access-related issues.

Key responsibilities include reviewing and approving access in line with established policies, maintaining role-based access controls, supporting periodic access certifications and assisting with segregation-of-duties reviews. You will monitor identity and access management activities, investigate exceptions, maintain accurate records and contribute to internal and external audit requirements. The role will also involve supporting multifactor authentication, single sign-on, privileged access management and directory services. You will work closely with service desk, infrastructure, cybersecurity, application and business teams to resolve incidents, improve processes and ensure consistent security controls.

The successful candidate will have experience in identity and access management, information security, IT operations or a related discipline. You should understand access governance principles, least-privilege practices, authentication methods and user lifecycle management. Familiarity with directory technologies, ticketing systems, cloud platforms and IAM tools is desirable, along with the ability to interpret policies and technical documentation. Strong analytical, organisational and communication skills are essential, as is a methodical approach to handling sensitive information. Relevant certifications or training in cybersecurity, IAM or information technology would be advantageous. You will be expected to work collaboratively, manage competing priorities and identify opportunities to automate and continually improve access management processes.

Are you passionate about making a difference for customers in vulnerable circumstances? As a Customer Vulnerability Senior Manager, you will play a crucial role in shaping and delivering our approach to supporting customers facing a range of challenges, including financial difficulty, health issues, bereavement, and other life events. You will lead the development and implementation of strategies, policies, and frameworks to ensure customers receive fair, sensitive, and tailored support across all touchpoints.

In this role, you will manage and inspire a team dedicated to customer vulnerability, working collaboratively with internal stakeholders and external partners to drive continuous improvement and best practice. Your responsibilities will include analysing emerging risks, monitoring regulatory developments, and ensuring compliance with all relevant obligations. You will oversee the design and delivery of training, resources, and guidance for colleagues, empowering them to recognise and respond to customer needs effectively. Additionally, you will handle complex cases, provide expert advice, and contribute to the ongoing evolution of our customer journey, ensuring inclusivity and accessibility for all.

The ideal candidate will have significant experience in customer service, risk management, or a related field, with a strong understanding of vulnerability issues and regulatory expectations. You will be an empathetic leader with excellent communication and stakeholder management skills, capable of influencing at all levels. Analytical thinking, problem-solving abilities, and a proactive approach to change are essential. If you are committed to championing the needs of vulnerable customers and driving positive change, we encourage you to apply for this impactful and rewarding position.

Are you passionate about defending digital assets and leveraging artificial intelligence to detect and respond to emerging cyber threats? We are seeking a dedicated Cyber Detection and Response AI Implementation & Validation Specialist to join our growing team. In this role, you will be responsible for deploying, configuring, and validating AI-driven security solutions designed to identify and respond to sophisticated cyber threats in real time. You will collaborate closely with security architects, engineers, and analysts to integrate advanced AI models into existing detection and response frameworks, ensuring seamless interoperability and high efficacy across diverse IT environments.

Your key responsibilities include designing robust validation protocols for AI-based detection and response systems, conducting threat simulations, and analyzing system performance to ensure continuous improvement. You will monitor industry trends, evaluate emerging technologies, and recommend enhancements to maintain cutting-edge defense capabilities. Additionally, you’ll document processes, generate detailed technical reports, and help develop best practices for incident response leveraging AI and machine learning.

The ideal candidate will have a strong background in cybersecurity operations, experience with AI/ML technologies, and hands-on expertise in threat detection and incident response. A deep understanding of security information and event management (SIEM) systems, EDR platforms, and scripting languages (such as Python or PowerShell) is essential. Excellent problem-solving abilities, strong communication skills, and a commitment to staying current with the evolving threat landscape are required. Relevant certifications (such as CISSP, GIAC, or equivalent) and a Bachelor’s degree in Computer Science, Information Security, or a related field are highly desirable.