Assistant Vice President, Crisis & Incident Responder
We are seeking an experienced Assistant Vice President, Crisis & Incident Responder to lead the coordination and management of significant technology, operational, and business incidents. This role will act as a senior point of escalation during high-impact events, ensuring that response activities are structured, timely, and aligned with established resilience and risk-management practices. You will work closely with technology, cybersecurity, operations, communications, risk, compliance, and executive stakeholders to protect critical services and minimise business disruption.
Responsibilities will include directing incident response bridges, establishing impact assessments, assigning actions, maintaining clear executive-level communications, and ensuring accurate, timely status reporting throughout an event. You will assess severity and business impact, coordinate internal and external support teams, manage escalations, and help determine recovery priorities. Following incidents, you will lead post-incident reviews, identify root causes and control weaknesses, track remediation plans, and provide meaningful management information on trends, performance, and recurring risks. You will also contribute to crisis exercises, scenario testing, response playbooks, business continuity planning, and the ongoing improvement of incident-management processes and tooling.
The successful candidate will have substantial experience in major incident management, crisis response, operational resilience, technology operations, or a related discipline, ideally within a complex, highly regulated, or global environment. You should be confident making decisions under pressure, communicating with senior audiences, and coordinating diverse teams during periods of uncertainty. Strong analytical, organisational, and stakeholder-management skills are essential, together with the ability to translate technical or operational issues into clear business impacts. Experience with service-management frameworks, crisis-management methodologies, business continuity, cybersecurity incidents, and structured problem management is highly desirable. Professional certifications in areas such as IT service management, business continuity, operational resilience, or risk management would be advantageous.
Assistant Vice President, Crisis & Incident Responder
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